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WARRANTY TERMS & CONDITIONS
Foster Refrigerator's one year parts and labour warranty policy applies
to all new products ordered and invoiced after 1/12/03, and accessories
supplied by Foster Refrigerator, to the original purchaser only. Foster is
responsible for the warranty of the product to the purchaser/end user,
including any labour content required in the fitting of parts supplied by
Foster. This warranty does not apply to spare parts sales.
In addition to the above, further warranty cover is provided as
detailed below:
Premier Controller - an extra 12 months parts warranty is available as
standard on the Premier Controller so giving 24 months parts cover on this
component (Labour not included). Ice machines - Foster Refrigerator's
obligation is extended to an extra 12 months so giving 24 months from the
original delivery date on parts and labour on this range.
Coverage:
Monday to Friday, 8.30am to 5.00pm
No weekend call out or service calls
No out of hours coverage
Foster will endeavour to respond to site within 2 working days of the
request being sent and acknowledged.
Foster Refrigerator's obligation under this warranty shall be limited to
Foster Refrigerator's option to repairing or replacing ex-works, for, any
part which under normal and proper use and maintenance proves to Foster
Refrigerator's satisfaction to be defective in material or workmanship
within 12 months of the original delivery date (24 months for Ice
Machines), provided notice of such defect is given within 14 days of the
defect being discovered.
This warranty is in lieu of all other warranties, express or implied,
including any implied warranty of merchantability or fitness for a
particular purpose.
Foster Refrigerator hereby limits liability upon any claim arising in
respect of negligence by Foster Refrigerator in the manufacture of a part
or a new product to the terms and conditions of the obligations as
outlined above. Further, in the event that Foster Refrigerator should be
the subject of a claim in negligence by any other party in respect of a
part or new product supplied to the Buyer, the Buyer shall indemnify
Foster Refrigerator for any such claim which exceeds the limitation of
liability as set out previously herein.
Please note that Foster's standard Terms and Conditions apply to this
warranty.
If a defect comes to light after the official warranty has expired, this
may be brought to the attention of Foster Refrigerator, who in the
interests of customer relations, will give the matter full consideration.
Products and Parts covered under this Warranty
The warranty applies to the following reach in, integral products: Premier
Cabinets and Counters, Gastro Pro Cabinets and Counters, 410 Range, Under
Counter Cabinets, Work Out Cabinets, Low Level Counters, Specialist
Storage Cabinets, Prep Stations, Prep Tops, Drinking Water Coolers,
Barmasters, Cabinet Blast Chillers and Freezers, Bakery Cabinets and
Counter, Gastronorm Roll Ins and Ice Machines.
Coldrooms installed with a Solo Plus unit, where the product is supplied,
installed and commissioned through Foster or its Dealer network are also
covered.
All other products have a one year parts only warranty.
The Warranty does not cover (The items below and calls will be charged
for) :
second-hand products any products supplied for remote application (one
year parts only warranty will apply)
products or parts subject to misuse, abuse, overloading, power surges,
alteration, neglect, damage, fire, flood, Acts of God or operation outside
accepted normal conditions e.g. high ambients any product or part that has
been attended by a non-authorised installation or service person, which in
Foster Refrigerator's opinion may have had an adverse effect on the
product or its operational stability loss of food or contents of the
product due to failure for any reason any equipment connected to the
product but not supplied by Foster Refrigerator any claim in excess of the
original product price any additional damage caused by the delay or
failure by the end-user to notify the
Dealer or Dealer to Foster Refrigerator of an existing
defect consequential loss or damage, cost of repairing or replacing
other property which is damaged, loss of time, loss of profits, potential
profits, loss of goodwill or any other incidental damage of any kind
gaskets, cabinet doors, counter drawers, handles, refrigerant, liquid line
driers, shelves, trayslides, ladder rack and fixings, unit cover, castors
and legs, cabinet shell, electric bulbs, fuses, keys, glass, filters,
mains plug and lead, hose connections, blocked drains and consumables e.g.
batteries, printer cartridges, paper rolls, products where Foster
Refrigerator is denied access to the equipment for inspection or servicing
at a convenient time
products where the customer has not properly maintained the equipment in
accordance with instructions, literature or directions issued by Foster
Refrigerator, such as failing to clean the condenser on a regular basis
Fuse blown
No fault found, abortive calls for whatever reason.
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